Privacy Policy
Flamingo Money (hereinafter referred to as “Flamingo”, “we”, “our”, “us”) is developed and operated under the brand Flamingo Money. This Privacy Policy explains how Flamingo collects, stores, uses, shares, and protects your personal information when you use our website, mobile application, and related services (collectively referred to as the “Platform”).
By downloading or using Flamingo services, providing your information, or availing our products/features (such as digital gold investments, Couple Vault, Gold FD, Save on Spend, Streak Challenges, and Flamingo Coins), you agree to this Privacy Policy and the applicable terms and conditions.
We value the trust you place in us and are committed to maintaining the highest standards of data protection and secure transactions.
This policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Information Collection
We collect only the information necessary to provide and improve our services:
Personal Information – Name, age, gender, address, phone number, email, contacts, nominee details.
Identity & Compliance Information – PAN, KYC documents, video KYC (if applicable), and other verification details.
Transaction Data – UPI ID, mandate approvals, balances, transaction history, investments, vault details, and redemption activity.
Device Information – Device ID, IP address, browser type, operating system, mobile model, cookies, and app usage analytics.
Other Information – Feedback, chat conversations, survey responses, referral activities, and interactions with Flamingo features like Couple Vault and Streak Challenges.
We may also collect information from authorized third parties (e.g., payment partners, compliance agencies) to verify transactions, prevent fraud, and comply with regulations.
Purpose and Use of Information
Your information may be used for:
Account creation and identity verification.
Processing transactions, mandates, Autopay, Gold FD maturity, and Couple Vault contributions.
Executing digital gold investments through our partner Augmont.
Providing access to features like Save on Every Spend, Streak Challenges, and Flamingo Coins.
Sending confirmations, regulatory alerts, reminders, and goal progress updates.
Fraud detection, prevention of suspicious transactions, and legal compliance.
Improving user experience, offering rewards, and tailoring savings challenges.
Customer support and dispute resolution.
Marketing communication (only with your consent).
Cookies and Tracking
We use cookies and similar technologies to:
Improve app functionality and security.
Auto-fill preferences and save login sessions.
Analyze app usage and enhance user experience.
You may disable cookies in your device/browser, but some features may not work as intended.
Sharing and Disclosure of Information
We may share your information strictly on a need-to-know basis with:
Gold Partner (Augmont) – for gold purchase, storage, and redemption.
Payment and KYC Partners (e.g., Cashfree, NPCI UPI) – for secure transactions and compliance.
Service Providers – for analytics, cloud storage, fraud detection, and marketing (with safeguards).
Regulatory Authorities – if required by law, regulatory directions, or court orders.
We ensure recipients follow strict confidentiality and data protection practices.
Storage and Retention
Your data is stored securely within India.
We retain your information only as long as necessary for regulatory compliance, fraud prevention, or customer support.
Once retention ends, your data will be securely deleted.
Security Practices
All transactions are encrypted and secured with RBI and NPCI-approved standards.
Data is stored on secure servers protected by firewalls and multi-layer authentication.
We undergo periodic internal and external audits to maintain compliance.
Third-Party Services
Flamingo integrates with third parties (UPI apps, payment gateways, gold providers). Each has its own privacy policy. We encourage you to review their policies when using their services through our platform.
Consent
By using Flamingo Money, you consent to our collection and processing of your data in accordance with this Privacy Policy. If you provide data of others (e.g., nominee, partner in Couple Vault), you confirm you have the authority to share it.
Children’s Privacy
Flamingo services are intended for individuals aged 18 years and above. If you are under 18, you may use our services only with the consent and supervision of a parent or legal guardian.
Changes to this Policy
We may update this Privacy Policy from time to time. Continued use of the platform after updates means you agree to the revised terms. Updates will always maintain or enhance data protection standards.
Grievance Officer
If you have any grievances, please contact:
Name: Grievance Officer – Flamingo Money
Email: support@flamingo.money
Contact Us
For any queries regarding your data or this Privacy Policy, write to us at: